All business between clients and Masterclass Travel Ltd is a transaction based on the terms and conditions defined here. When a client books a ride, the assumption is that the client agrees to all the terms and conditions defined below.
1. Purchase of Services
1.1 By booking a ride through our Website, phone, or email, you agree that you are legally capable of entering into binding contracts.
1.2 Masterclass Travel Ltd is a private hire vehicle operator licensed by Salford Council. Therefore, we only accept direct booking(s) requests from our clients for chauffeur-driven travel. The client(s) is kindly advised to only place reservations through our website booking form, via email or phone.
1.3 The contract for all bookings is between Masterclass Travel Limited and the client (i.e. an agent, the company, a passenger, or a person booking and paying for the transportation service).
1.4 Masterclass Travel Ltd only accepts payments directly from clients.
1.5 Masterclass Travel Ltd is in charge of accepting bookings and providing transportation services or any liability arising from the transportation services.
1.6 Masterclass Travel Ltd. reserves the right to cancel any booking(s) with a client or passenger. All bookings/reservations are subject to availability. In the event of a cancellation, Masterclass Travel Ltd. will notify the client(s) via email, phone, or text.
2. Reservations
2.1 The Masterclass Travel reservation team will try to assist their clients 24/7. We will strive to exceed all expectations at all times, but reasonable notice may be required to prepare the chauffeured vehicle for your specific journey. All prices quoted are in GBP, with hiring starting at the pickup point (A) and finishing at the drop-off point (B), except those hires to or from various airports or those subject to a fixed charge.
2.2 To obtain a quote or make a booking through our booking agents, you must provide us with your full contact details, including your full name, contact number, and email address. Failing to do so, Masterclass Travel cannot assist you further.
3. Online Bookings
All online bookings are subject to Masterclass Travel’s approval. Occasionally, errors may occur when online maps and quotes are miscalculated. If an error is made and a product is listed incorrectly, Masterclass Travel shall maintain the right to refund or cancel the booking placed at the incorrect price. If the booking has been confirmed and charged to your credit card, Masterclass Travel shall immediately issue a credit for the wrong price or, where unsuitable, issue a full refund.
Prices are subject to change without notice. All specials and promotions are limited to availability. Call for current prices. We reserve the right to limit quantities of promotional products. Separate policies apply to specific offers within this website. See individual offer policies and notes for details.
Masterclass Travel is not responsible for typographical errors, and we make every effort to ensure the accuracy of the information published in our brochures and websites. The documents and graphics published on this site may contain technical inaccuracies or typographical errors. Masterclass Travel does not represent the suitability of the information and graphics on this site. All documents and graphics are provided “as is” without a warranty.
Masterclass Travel requests a minimum of 24 hours notice for any online bookings; if you would like to book a car with less than 24 hours’ notice – Please call our reservation team at +44 (0) 7980600597
3.1 Online prices are valid for travelling within the UK only. If you require travel to Europe, please call our office.
3.2 Online prices or bookings do not allow for public and bank holidays like Easter, Christmas Eve or Day, or New Year’s Eve or Day, where additional charges may apply.
3.3 All bookings scheduled into or driving through the C Charge Zone & Tolls during operating hours will incur a £15.00 flat fee, which goes to TfL & Relevant Authorities.
4. Privacy Policy
How your personal information is used: We will treat all your personal information as confidential and never disclose it to any third parties and will only use it in accordance with our Privacy Policy here:
When you book on this Website, we will ask you to input personal details to identify you and secure your bookings, such as your name, e-mail address, billing address, credit card, or other payment information. We confirm that we will not hold the payment information but securely encrypt it on our third-party payment system. Your email address is automatically entered into our mailing list, where we endeavour to send only one email per month, from which you can unsubscribe at any time. If you are or have been our client in the past, we reserve full rights to use your company name/or logo on our website under our clients’ section without written notice.
5. Single and Return Journeys
All return or subsequent journeys on the same day are subject to waiting time charges if they are within 3 hours or out of Manchester. If the return journey is scheduled within more than 3 hours, no waiting time charges apply; however, the return journey may be completed by a different driver.
All returned journeys booked on the same day for sports events such as Wimbledon Tennis, Ascot, Rugby, or Football will be charged a waiting time from drop-off to pick-up plus car park charges. Single journeys from or to sports events such as above or concerts in O2 or Wembley are subject to additional charges. For such events, please call our office and discuss your requirements.
6. Waiting Time
All quotes for journeys picking up from a flight into a UK international airport include 45 minutes of complimentary waiting time. Pick-ups from private Jets Terminal include 30 minutes from the scheduled pick-up time. All other journeys include 15 minutes of complimentary waiting time. After the complimentary waiting time for all journeys, a charge calculated in 15-minute increments will be applied to the provided debit or credit card when the booking is made. Or ‘We reserve the right to charge to any credit or debit card provided at the time of booking.’
7. Payments
7.1 All charges specified herein and in the current tariff published by the Company are payable in advance except where the client has a credit account or a credit card pre-approved by Masterclass Travel Limited. The credit or debit card you provide when making the booking will be charged for any additional charges, e.g. extra waiting time and parking charges.
7.2 We accept all major debit and credit cards, subject to admin charge. However, card charges are non-refundable for booking cancellations.
7.3 All online quoted prices include 20% VAT.
7.4 Your booking may be subject to additional waiting time and car park charges.
7.5 The charge on your credit/debit card statement will be shown as Masterclass Travel.
7.6 Rates are subject to change at any time without prior written notice.
7.7 Stop charge: £25 + VAT charge applies to any stops on the way to drop off or pick up location to collect another passenger/item. A 15 min period is allowed at each stop.
8. Cancellation and Refund Policy
8.1 For all bookings, Masterclass Travel must make and acknowledge cancellations or amendments during office hours on our website. Otherwise, Masterclass Travel reserves the right to charge the client for the full amount. This also applies to bookings made within 12 hours of the pickup time.
For all bookings, where applicable seven days’ notice must be provided to cancel them.
If cancellations are made within 7 days, 50% of the booking fee will be charged.
The total amount will be charged if cancellations are made less than 48 hours before the travel date.
8.2 All cancellations will be acknowledged by our office during office hours, Masterclass Travel will refund any charge made in accordance with 8.1 above to the debit or credit card used to make the booking. Please note debit or credit card charges are not refundable.
If the customer cancels the booking(s) once the hire has commenced, a 100 % fee will apply.
8.3 Multi Days and Multi-Car Bookings
For bookings involving two or more vehicles in one day or one vehicle for multi-day hire or two or more bookings on different days, the following cancellation or amendment fees will apply:
8.4 Less than 7 days and more than 48 hours notice a 50% cancellation charge for each vehicle.
8.5 Less than 48 hours notice 100% cancellation fee will be charged.
8.6 No-Show Policy
If the customer fails to show up at the designated location and time for which a reservation has been made and a confirmation has been sent, all monies paid will be non-refundable.
9. Chauffeurs & Cars
9.1 Our chauffeurs will drive at reasonable speeds according to their judgment of the prevalent road conditions and traffic at any particular time. When a hirer desires to travel to a particular place, the driver will, unless specifically otherwise instructed, travel by the route which is, in the chauffeur’s opinion, the best and most convenient for motoring, whether the route is the shortest or not, and no allowance will be made to the hirer on the ground that the route adopted is not the shortest. Or – ‘unless a specific route is requested when hiring.’
A reasonable amount of ordinary passenger luggage is allowed, but luggage that, in the opinion of the chauffeur, amounts to an excessive weight will not be carried. We reserve the right to refuse to carry luggage that, in the opinion of the chauffeur, is excessively bulky or heavy.
9.2 Fleet Categories
9.3 Luxury Saloon – Mercedes S Class or equivalent
9.4 Luxury MPV – Mercedes V-Class or equivalent
9.5 Prestige SUV – Range Rover Vogue or equivalent
9.6 Prestige Saloon – Maybach, Rolls Royce Ghost Series 2, Bentley Mulsanne, or Rolls Royce Phantom Series 2
9.7 We reserve the right to switch vehicles before a run based on availability without prior notice if a car previously requested is unavailable or if there is a risk of a driver not making it on time for a pick-up.
9.8 Masterclass Travel Ltd may provide sub-contracted vehicles. MasterclassTravel Ltd will make every effort to ensure that our vehicle(s) or sub-contractors’ vehicle(s) arrive on time.
9.9 We will guarantee a vehicle from your chosen category but not the vehicle’s make, specs, or colour.
9.10 Fitness to Travel
Any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat to the driver, the vehicle or other passengers will be refused travel.
9.11 Child Seats
Requests for child seats must be made at the time of booking. Only one child seat will be provided free of charge. Additional child seats are charged £30 + VAT per seat. We will always aim to satisfy such requests, but failure to do so will not constitute a breach of contract.
If you wish to use your own child seat, you will be responsible for installing it safely and removing it at your destination. You must also avoid damaging the vehicle interior with your child’s seat. Otherwise, you will be charged to compensate for this.
9.12 Conveyance of Animals
No animals (other than guide dogs and hearing dogs) may be carried on any vehicle on a private hire without prior written agreement from the company. Please note that additional costs will be incurred if travelling with animals—the cost must be confirmed with the company before placing a booking.
10. Responsibilities
10.1 Masterclass Travel accepts no responsibility for any loss or damage to any luggage or property carried in or on the car unless the loss or damage results from negligence by Masterclass Travel. If the property is in a vehicle, we will gladly organize the return of such items if the client covers the postage cost. Or – ‘subject to the client paying the reasonable costs of returning the items.
10.2 Missed Flights
We are not responsible for compensation for any missed flights. Please refer to clause 12 below.
10.3 Damage to Vehicles
If the interior or exterior of the vehicle is soiled or damaged by the customer, a valeting, repair charge, or any loss of earnings for that chauffeur or vehicle will apply to the credit or debit card provided at the time of booking. Refusing to pay for the damage caused, legal action will be taken.
11. Account Services
11.1 Before booking for account services, the customer must open an Account with Masterclass Travel Ltd. The Customer must keep its dedicated and secret customer account number safe and secure.
11.2 When making any booking for account services, the customer must quote their customer’s account name or PO number. Masterclass Travel Ltd shall not be obliged to use their account services if the account name or number is not submitted.
11.3 Masterclass Travel shall be entitled to treat any booking made quoting the confidential customer account number as authorization by the customer. The customer shall be liable for all charges relating to the booking.
11.4 In consideration of the performance of the Account Services, the Customer shall pay all Charges, the administration fee, and any applicable VAT (without set-off or deduction), as invoiced by Masterclass Travel Ltd, within 30 days (or a shorter period as we in our absolute discretion notify you) of the date of an invoice (the “Due Date”).
11.5 Payment shall be made by bank transfer (BACS) to such bank account as we shall notify the customer.
11.6 Up to 30% administration fee may apply to your booking(s) or cancellation based on our admin team’s administration time and efforts. The company will determine the cost.
11.7 We shall invoice the customer each month regarding the Account Services carried out for the Customer during the previous month or at other intervals as may be agreed by the parties in writing.
11.8 In the event of non-payment of any charges by the due date, we shall be entitled to charge, and the Customer shall pay interest at a rate of 10% per annum on any amount outstanding until payment is made, both before and after any judgment.
11.9 We may, at any time, set a credit limit for any Customer at any one time, and we shall not provide Account Services once that limit has been reached. We shall notify the Customer in writing of any such limit.
11.10 Any dispute regarding the charges shall be submitted in writing within 14 days of receipt by the customer.
11.11 When an account is closed, the customer shall pay us all outstanding charges owed to us as of the date of termination of their account.
12. General Exceptions
12.1 We will not be liable or responsible for any failure to perform or delay in performing any of our obligations under a contract caused by an event beyond our control. An event beyond Our Control is defined as any act or event beyond our reasonable control, including war, invasion, hostilities (whether war declared or not), civil war, revolution, rebellion, Storm, flood, snow, earthquake, subsidence, epidemic, or other natural disasters, or failure of public or private telecommunications networks. Without limitation, traffic delays, tyre punctures, road traffic accidents, road closures due to accidents and vehicle breakdowns, strikes, and lockouts.
Please note: In the event of vehicle(s) breakdown, punctures, or accidents, we will do our best to finish the journey with another chauffeur, but unfortunately, we cannot guarantee on-time arrival.
12.2 If an Event beyond our control takes place that affects the performance of our obligations under a contract:
12.2.1 We will contact you as soon as possible to notify you.
12.2.2 Our obligations under a Contract will be suspended, and the time for the performance of our obligations will be extended for the duration of the event beyond our control.
13. Complaints
In the event of a complaint about the company’s services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or the company. If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination date of the hire. The Company will acknowledge all complaints within 14 days and usually reply within 28 days.
14. Zero Tolerance Policy
We have a zero-tolerance policy against harassment, discrimination, and rudeness, either verbally or in writing, against our employees and contractors. In such an event, we reserve full rights to withdraw our goods and services to consumers immediately. Full money paid for goods and services won’t be refundable.
15. Fraud
Payments must be authorized by the cardholder named in the booking. We withhold the right to cancel your booking without prior notice if we reasonably suspect you or the cardholder are associated with any fraudulent activity. Such suspicion may be based on the following activities:
15.1 You cannot provide, when questioned, information about the itinerary such as full pick up and destination addresses, full passenger name and contact number, or any other mandatory requirements by the company;
15.2 You cannot provide when questioned, contact information for the cardholder so that we may carry out security checks;
15.3 The cardholder did not authorize the payment and claims that the booking is fraudulent:
15.4 There has been previous fraudulent activity/chargebacks by you or the cardholder;
15.5 Information given while booking is erroneous/ inadequate/ inconsistent/ linked to fraudulent behaviour;
15.6 There have been multiple payment attempts with inconsistent data entered.
15.7 If we reasonably suspect you or the cardholder are associated with fraudulent activity, we reserve the right to refuse any bookings and may report you or the cardholder to the fraud department.
Nothing in these T & C’s affects the Client’s statutory rights. English Law governs these T & C’s. Last updated on 24th February 2025